System Administrator

April 2023 - Present

Armed Forces Cooperative Society, Ministry of Defense UAE

• Oversee VMware environments (vCenter, HyperV) to ensure efficient resource allocation and high availability
• Implement advanced backup and disaster recovery strategies using Veeam and Synology NAS, reducing potential data loss
• Manage storage solutions and server consolidation projects to optimize overall infrastructure performance
• Plan and execute large-scale server migrations with minimal downtime
• Schedule routine maintenance, patches, and firmware updates for HPE ProLiant and Lenovo ThinkSystem SR650 servers
• Monitor and troubleshoot data center performance issues to ensure consistent system availability
• Administer Windows, macOS, and Ubuntu environments ensuring seamless integration and optimal performance
• Manage Active Directory, group policies, DHCP, and DNS for secure user authentication and streamlined resource access
• Deploy and configure essential business applications and services, maintaining high system reliability
• Manage POS systems for 100+ branches, ensuring smooth integration, prompt updates, and efficient transactions
• Coordinate with software vendors to deploy updates and enhancements in a controlled environment
• Matrix biometric system administration and reporting
• Develop and implement automation scripts for routine tasks, reducing manual intervention and improving efficiency
• Configure and optimize SonicWall firewalls and FortiGate solutions to secure networks according to Armed Forces policies
• Design and implement secure IPsec Site-to-Site VPNs and remote access VPNs for distributed teams
• Set up and manage Cisco/Aruba switches, including VLAN segmentation and routing protocols (OSPF, BGP, EIGRP) for improved traffic management
• Proficient in utilizing Project Management software Jira and ITSM Platform SolarWinds to streamline operations
• Develop comprehensive network monitoring dashboards using ManageEngine, SolarWinds and PRTG for real-time issue detection
• Conduct periodic network health assessments and security audits to ensure compliance with industry standards
• Provide tier 2/3 support for critical ICT issues via remote and on-site troubleshooting, ensuring minimal downtime
• Resolve escalated issues related to network connectivity, system errors, and application performance
• Offer training sessions and develop user documentation to enhance self-service support capabilities
• Support VoIP systems (Avaya IP Telephony) and video conferencing tools, ensuring smooth executive communications
• Collaborate with cross-functional teams to address technical challenges and optimize IT service delivery
• Document all troubleshooting procedures and solutions to build a knowledge base for future reference
• Attending in inventory and auditing sessions across the HQ and the branches
• Authorized to issue IT clearance for departing employees
• Contributing to strategic IT budget planning and assisting the acquisition of necessary hardware/software resources

ICT Support Specialist

November 2021 - April 2023

Doodle Technologies, Abu Dhabi

• Assisted in the planning and implementation of network equipment upgrades to support over 1,000 endpoints
• Coordinated system migrations between on-premises servers and cloud platforms (Azure, AWS) to modernize the infrastructure
• Maintained inventory and lifecycle management for critical hardware assets
• Established and monitored automated backup routines, ensuring data integrity and quick recovery in case of failures
• Implemented Healthcare IT utility Malaffi system
• Administered Office 365 (Exchange Online, SharePoint) and ensured smooth integration with legacy systems
• Managed Microsoft Intune for endpoint security and mobile device management, enforcing company policies across devices
• Assisted with the deployment of critical business applications, ensuring minimal service disruption during updates
• User provisioning, deprovisioning, and access rights management, ensuring secure system access
• Configured and maintained VPNs, file servers, and network printers to support daily business operations
• Assisted in the design and implementation of IT security frameworks, ensuring that systems were compliant with industry standards
• Monitored network traffic and security logs to proactively detect and mitigate potential threats
• Delivered prompt resolution for IT incidents via a centralized help desk system, reducing downtime and improving productivity
• Tracked and documented support tickets, providing detailed reports to management on recurring issues
• Facilitated user training sessions on new systems and software, increasing overall user competence
• Coordinated ICT projects such as network cabling and system upgrades, ensuring adherence to timelines and quality standards
• Supported the rollout of new applications and hardware, acting as the contact between technical teams and end users
• Hands on experience in using ghosting software Acronis
• Installation, termination, tuning and tracing networking cables and data points
• Perform quality testing of IT equipment, CCTV and ELV Systems

System Support Specialist

November 2021 - April 2023

DigitalByte Software Tech, India

• Created and managed virtual environments using VirtualBox and VMware for both testing and production deployments
• Implemented regular system backup schedules and the restoration process, ensuring data protection
• Assisted in consolidating hardware resources to reduce operational costs and improve system efficiency
• Provided comprehensive support across Windows, macOS, and Linux platforms, addressing a wide range of user issues
• Configured and maintained essential system services, including application servers and middleware
• Regularly updated system software and security patches to keep the IT environment secure and current
• Installed and configured IP telephony systems Grandstream, improving internal and external communication
• Documented support procedures and created user guides to facilitate quick resolution of common issues
• Worked closely with senior engineers to implement process improvements and streamline IT support operations
• Regularly communicated with stakeholders to understand their technical needs and improve service delivery

Bachelor of Technology in Information Technology

2016 - 2020

APJ Abdul Kalam Technological University

Specialized in IT Operations, Hardware and Software

Senior Secondary Education

2015 - 2016

CBSE

Physics Computer Maths

ITIL V4 Foundation

Cisco Ethical Hacker

AZ-900 Microsoft Azure

Ethical Hacking Essentials

Dynamics 365 Customer Service